Privacy Policy

Last updated: April 2026

AMICUS RACZKIEWICZ PIECHOWICZ I PARTNERZY SPÓŁKA PARTNERSKA LEKARZY operating as SerenityFlow is deeply committed to protecting your personal privacy and handling all collected information with the highest levels of responsibility, transparency, care and technical security available. We fully understand the importance of trust when sharing any personal details online and we continuously strive to maintain the highest possible standards of data protection at all times.

1. Information We Collect

We collect only the absolute minimum personal information necessary to successfully process your orders, deliver the requested educational materials and provide high-quality customer support when needed. This includes your name, phone number, selected program, and basic technical and anonymized data such as browser type and device information.

2. Purposes of Using Your Data

Your personal information is used exclusively for processing, confirming and fulfilling your orders; providing timely, helpful and personalised customer support; continuously improving the functionality, performance, security and overall user experience of our website; and preventing fraudulent activities. We do not engage in any marketing communications using your data, do not sell or rent personal information to any third parties.

Important Fraud Prevention Notice
SerenityFlow will never ask you for credit card numbers, bank account details, passwords or any other sensitive financial or personal information via phone calls, emails or messaging apps. If you ever receive such a request claiming to be from us, it is fraudulent. Please end the conversation immediately and report it to us.

3. Data Protection Measures

We implement robust technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, misuse or disclosure. These measures include the use of encrypted servers, secure HTTPS/TLS connections, strict role-based access controls, regular security audits and continuous monitoring of our systems.

4. Your Rights Regarding Your Data

You have the right to request access to the data we hold, correction of any inaccurate data, deletion of your personal data under certain conditions, restriction or objection to certain processing, and data portability where applicable. To exercise any of these rights, simply contact us using the details provided at the bottom of this page.

5. Use of Cookies

Our website uses only essential technical cookies that are strictly necessary for the site to function correctly. We do not use any advertising, analytics or tracking cookies. You can manage cookie preferences through your browser settings at any time.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. After this period, your data will be securely deleted or anonymized.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date. Your continued use of the website following the posting of any revised policy constitutes your acceptance of the changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the details provided in the website footer.